Privacy & Cookie Policy

At AURA Care, your privacy is our priority. We are committed to handling your personal data with transparency, integrity, and in full compliance with UK law. This FAQ explains how we collect, use, and protect your information when you engage with our services or visit our website.

What laws govern how AURA Care handles my data?

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What personal data does AURA Care collect?

We may collect:

  • Name, address, email, phone number

  • Health-related data (where necessary for care provision)

  • Emergency contact details

  • Technical data such as IP addresses and usage statistics when you browse our website

Why is my personal data processed?

Your data is used to:

  • Deliver safe, tailored home care services

  • Respond to enquiries and process referrals

  • Manage care plans and comply with legal obligations

  • Improve the quality and accessibility of our services

We never sell or share your data for marketing purposes.

Will my data be shared with third parties?

We only share data with trusted third-party providers when necessary (e.g., email systems, secure medical documentation tools). These providers must meet strict data protection standards and comply with UK law.

How is my personal data protected?

  • Stored securely with encrypted systems and restricted access

  • Protected by routine security reviews and organizational safeguards

  • Retained only as long as necessary, unless longer retention is required by law or safeguarding obligations

What rights do I have under UK GDPR?

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion where applicable

  • Object to certain types of processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

How does AURA Care use cookies?

Our website uses cookies to improve your browsing experience:

  • Essential cookies: for basic site functionality

  • Analytical cookies (e.g., Google Analytics): to monitor performance

  • Preference cookies: to enhance usability

By continuing to use our site, you consent to our use of cookies. You can manage or disable cookies in your browser settings, though some features may be affected.

Will this policy change?

Yes. This Privacy & Cookie Policy may be updated to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Final Note

Your trust matters to us. At AURA Care, we are dedicated to protecting your personal information and ensuring transparency in how we use it. If you have any questions or concerns, please reach out—we’re here to help.