Frequently asked questions.

  • Aura Care offers a full range of domiciliary care services across Norfolk, including Personal Care, Medication Assistance, Companionship, Dementia Care, Live-in Care, Hospital Discharge Support, Nutritional Assistance, and Domestic Cleaning. We tailor every care plan to the unique needs of each client.

  • We provide in-home care services across Norfolk, United Kingdom, including Norwich, Great Yarmouth, Cromer, and nearby villages. Contact us to confirm coverage in your specific location.

  • Yes. All Aura Care carers undergo enhanced DBS (Disclosure and Barring Service) checks and receive thorough training in areas such as personal care, dementia support, safeguarding, and first aid. Ongoing training ensures the highest standards of care.

  • Domiciliary care (also called home care) means receiving care in the comfort of your own home. Unlike residential care homes, domiciliary care allows clients to stay independent, maintain routines, and remain close to loved ones—while still getting professional support.

  • Simply fill out our enquiry form, call our Norfolk-based care team at +44 7587 123724, or email us info@theauracare.co.uk. We’ll schedule a free care assessment to understand your needs and create a personalised care plan.

  • Absolutely. Our Hospital Discharge Assistance service includes help with transport, settling in at home, medication management, mobility support, and recovery planning. This helps reduce hospital readmissions and promotes a safer healing process.

  • We lead with compassion and connection. Every member of our team is trained not only in care techniques but also in empathy. We match carers to clients thoughtfully and ensure care plans reflect personal routines, cultural preferences, and evolving needs.

  • Yes, we provide Live-in Care for clients who need round-the-clock support. A professional carer lives in the home to assist with personal care, medication, companionship, and daily routines—giving families peace of mind.

  • Our care visits typically start from 30 minutes and can be scheduled multiple times per day. We also offer longer sessions and full-day or overnight support depending on your needs.

  • Care costs vary depending on the type, frequency, and complexity of care required. We offer transparent pricing and will discuss all costs during your free care assessment. We also assist with exploring local authority funding options if applicable.